Our SMS Privacy Policy
All guardians of patients will be given a paper form that gives their explicit agreement to receive text messages from The Warren Center about their child’s upcoming therapy appointment. These forms will be signed by the guardian of the child and kept in the patient file.
The Warren Center SMS Privacy Policy The Warren Center uses Short Message Service (SMS) and/or Instant Messaging (IM) to communicate with clients. Caregivers have the option to opt in for SMS or IM messaging. This is not a secure form of communication. Use of personal identifiers across non-secure forms of communication puts a family at risk of acquisition, access, use, or discloser of personal information by non-authorized individuals. We will not sell and do not sell your information. The Warren Center and its staff may contact, leave voice messages, and send text messages, to the phone number provided to them. These messages can include protected health information, such as patient name, appointment information, billing information, information that identifies the practice, and any clinical information. Text messages are not secure forms of communication. Consenting to these communication types, waive the rights to secure electronic communications. This authorization is valid until means of communication (phone number) has changed, until authorization is revoked, or until 12 months after completed treatment, whichever comes sooner. Once this authorization is revoked, no communication can take place across the previously authorized means. The Warren Center and its staff use SMS or IM text messaging to communicate the following: • Appointment conformations and reminders • Clinic updates • Caregiver education
Terms and Conditions
1- SMS Consent Communication:
The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from The Warren Center, you may receive messages related to the following:
Appointment reminders
Follow-up messages
Billing inquiries
An example of of a message you may receive would be “Hello, this is a friendly reminder of your upcoming appointment with (Therapist Name) at The Warren Center on Thursday February 13 at 12:00. Reply STOP to opt out of SMS messaging at any time.”
3- Message Frequency:
Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from The Warren Center in the following ways:
By submitting an online form
6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at operation@thewarrencenter.org
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8- Standard Messaging Disclosures:
Message and data rates may apply.
You can opt-out at any time by texting “STOP.”
For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary
Messaging Frequency
By opting in, you consent to receive recurring messages from us. The frequency of these messages may vary depending on the service you’re subscribed to (e.g., weekly, monthly, or as events or promotions arise).
Potential Fees
Standard messaging and data rates may apply depending on your mobile carrier and plan. You are responsible for any charges incurred from receiving messages.
Opt-In Method
To opt-in to our messaging service, you must provide explicit consent by (enter consent method) through our website.
Opt-Out Method
You can opt out of receiving further messages at any time by replying with (Opt-out Keyword). After opting out, you will no longer receive further messages unless you opt back in.
Privacy Policy
SMS opt-in and phone numbers collected for SMS consent will not be shared with any third party and affiliate company.
For more information about how we collect, use, and protect your personal data, please refer to our Privacy Policy.
By subscribing to our messaging service, you acknowledge and agree to these terms.
